====== www.onlineguarding.com Troubleshooting ======

You can follow our [[online2|Troubleshooting Wizard]]

or

Take a look at the table below

^Problem^Solution^
|Green LED is not on by itself and does not get there|Take a look at our [[ledguide|Magcell LED guide]]|
|Tells me my password is incorrect, when it is.|Check CAPS lock or use the forgot password link on the login page|
|Not getting emails|Check your email settings in the sites tab|
|No clockings in reports| Take a look at our [[noreports|No Clockings guide]]|
|Overview report does not make sense|Read the [[overviewreports|Overview Reports How to]]|
|Can't download the baton|Read the [[magcelldownload|Magcell downloading guide]]|