www.onlineguarding.com Troubleshooting

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Take a look at the table below

Problem	Solution
Green LED is not on by itself and does not get there	Take a look at our Magcell LED guide
Tells me my password is incorrect, when it is.	Check CAPS lock or use the forgot password link on the login page
Not getting emails	Check your email settings in the sites tab
No clockings in reports	Take a look at our No Clockings guide
Overview report does not make sense	Read the Overview Reports How to
Can't download the baton	Read the Magcell downloading guide